Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Section
Column
width80%

Windows 7 unable to connect to SU_Student_WPA2 or SU_Staff_WPA2 after entering user credentials in the Network Authentication window.

Column
width20%
Include Page
NSG:University Computer Policy statementNSG:
University Computer Policy statement

Step 1

Image Added
Click the "Network" “Network” button on your taskbar next to the clock or speaker (see red circle above).

Step 2

...

Image Added

Click on SU_Student_WPA2 or SU_Staff_WPA2 Open Network and Sharing Center.

Step 3

...

Image Added

Select Manage wireless networks from the left hand menu.

Step 4

Image Added

Select Add to create a new network.

Step 5

Image Added

Select Manually create a network profile.

Step 6

Image Added

Enter either Move cursor over desired network connection SU_Student_WPA2, if you are a student, or SU_Staff_WPA2 and left click get drop down window and right click to select Properties.

Step 4 Image Removed

On the Wireless Network Properties window make sure the Security tab is selected, Remember my credentials check box is "checked". Click on the Settings button.

...

WPA2, if you are an employee, into the Network Name Field. Select WPA2-Enterprise from the Security type drop down. Make sure that both check-boxes are filled in at the bottom of the screen and then hit Next.

Step 7

Image Added

Select or Click on Change connection settings.

Step 8

Image Added

Click on the Security tab. Make sure the below check-box is checked. Then select Settings.

Step 9

Image Added

On the Protected EAP Properties window, select GeoTrust Global from the list of Trusted Root Certificate Authorities. Then click on Configure button.

Step

...

10

Image Added

On the EAP MSCHAPv2 Properties make sure that "Automatically “Automatically use my Windows logon name and password (and domain if any)" check box is Un-checked and click "OK" “OK” on all the remaining windows.

Step

...

11

Image Added

Type in your Suffolk email username (without the @suffolk.edu) and password and hit "OK“OK."

Step

...

12

Image Added

OR

Image Added

When the "Windows “Windows Security Alert" Alert” shows:

  1. Hit the arrow next to Details
  2. Confirm that the Radius Server is "uaceither “uac.suffolk.edu.” or "cppm.suffolk.edu."
  3. Hit Connect

After following these steps, whenever your computer detects SU_Student_WPA2 or SU_Staff_WPA2, you will be able to connect automatically.

Finished!

You should now be connected to the SU_Student_WPA2 or SU_Staff_WPA2 wireless network.

If you are still unable to connect after following the above instructions, please contact the Help Desk at (617) 557-2000 or email helpdesk@suffolk.edu.