Suffolk University provides faculty, students and staff, technology support through our Information Technology Services department. We provide support in multiple ways, including online and in person.
Not sure who to contact with a technology question? Check out this guide to technology support at SU. When in doubt, call the Service Desk and they will log your issue and route it to the appropriate office.
Issue | Who to Contact | Contact Info |
---|---|---|
Computers and equipment in classrooms and labs and in faculty and administrative offices | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 |
Software updates and installations | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 |
Research software | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 |
Operating systems (Windows and Mac) and browsers (Internet Explorer, Firefox, Safari) | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 |
Client applications (Microsoft Office, Adobe Acrobat) | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 |
Instructional technologies (Blackboard, Collaborate, Panopto CourseCast, etc) | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu
Call: 617-557-2000 For Blackboard and Collaborate help after business hours, use: Call: 866-886-4861 |
Instructional consultation and educational technology training | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 |
Suffolk email, Outlook or Umail | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 |
MySuffolk portal | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 |
Wireless access | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 |
DataTel | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 |
Suffolk University web site | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 |
Projectors | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 |
Professional recording of special events; audio/visual equipment | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 |