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| Issue | Who to Contact | Contact Info | |||
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Computers and equipment in classrooms and labs in Sawyer and in SBS faculty and administrative offices | OTM | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk Walk-in Center: Mon-Fri, 8:45am-4:45pm, Sawyer 5th Floor Online: Submit a support request onlineEmail: otm@suffolk.edu Call: 617-573557-85242000 | ||
Software updates and installations | OTM | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 | ||
Research software | OTM | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 | ||
Operating systems (Windows and Mac) and browsers (Internet Explorer, Firefox, Safari) | OTM | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 | ||
Client applications (Microsoft Office, Adobe Acrobat) | OTM | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 | ||
Instructional technologies (Blackboard, Collaborate, Panopto CourseCast, etc) | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu
Call: 617-557-2000OTM For Blackboard , and Collaborate , and Wimba help after business hours, use:Web: Online help request form Call: 866-886-4861 | |||
Instructional design consultation and educational technology training | OTM | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 | ||
Suffolk email, Outlook or Umail | University Help Service Desk | Online: Help Service Desk Request Form Email: helpdesk@suffolkservicedesk@suffolk.edu Call: 617-557-2000 | |||
MySuffolk portal | University Help Desk Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 | |||
Wireless access | University Help Desk Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 | |||
DataTel | University Help Desk Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 | |||
Suffolk University web site | University Help Desk | Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 | ||
Projectors | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk | Projectors | Sawyer Media Center | Walk-In Center: Sawyer 1142 Email: umssawyer@suffolk.edu Call: 617-573557-84842000 |
Professional recording of special events; audio/visual equipment | Sawyer Media Center | University Service Desk | Online: Service Desk Request Form Email: servicedesk@suffolk.edu Call: 617-557-2000 |