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Windows 7 unable to connect to SU_Student_WPA2 or SU_Staff_WPA2 after entering user credentials in the Network Authentication window.

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University Computer Policy statement
University Computer Policy statement

Step 1

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Click the “Network” button on your taskbar next to the clock or speaker.

Step 2

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Click on SU_Student_WPA2 or SU_Staff_WPA2 Open Network and Sharing Center.

Step 3

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Select Manage wireless networks from the left hand menu.

Step 4

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Select Add to create a new network.

Step 5

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Select Manually create a network profile.

Step 6

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Enter either Move cursor over desired network connection SU_Student_WPA2, if you are a student, or SU_Staff_WPA2 and left click get drop down window and right click to select Properties.

Step 4

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On the Wireless Network Properties window make sure the Security tab is selected, Remember my credentials check box is “checked”. Click on the Settings button.

Step 5

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WPA2, if you are an employee, into the Network Name Field. Select WPA2-Enterprise from the Security type drop down. Make sure that both check-boxes are filled in at the bottom of the screen and then hit Next.

Step 7

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Select or Click on Change connection settings.

Step 8

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Click on the Security tab. Make sure the below check-box is checked. Then select Settings.

Step 9

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On the Protected EAP Properties window, select GeoTrust Global from the list of Trusted Root Certificate Authorities. Then click on Configure button.

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10

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On the EAP MSCHAPv2 Properties make sure that “Automatically use my Windows logon name and password (and domain if any)” check box is Un-checked and click “OK” on all the remaining windows.

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11

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Type in your Suffolk email username (without the @suffolk.edu) and password and hit “OK.”

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12

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When the “Windows Security Alert” shows:

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