When is my office computer going to be upgraded?

Please check the Office 2010 Upgrade Schedule and locate your date.

I will not be in the office on the day of the upgrade. What should I do?

Not to worry. If you are not in on the day of the upgrade, OTM staff will power on the computer in your office and complete the Office 2010 Upgrade Steps. When you return, your computer will already be upgraded and ready for use.

I have a University issued laptop. Should I do anything different?

The upgrade steps are the same as everyone else. However, on the day of the upgrade please make sure you connect your laptop to the university network via the blue ethernet cable. Once connected, follow the Office 2010 Upgrade Steps.

I have a University issued laptop, but I won’t be on campus during my scheduled upgrade slot.  What do I need to do?

The upgrade system is setup to detect if your laptop has been upgraded.  The next time you are on campus and connected to the network, the upgrade will automatically run after you login.  The process should take about 30 minutes.

Will the upgrade disrupt my work?

No. The Office 2010 upgrade requires 15-20 minutes to complete when you start up your office computer on the day of the upgrade. It only upgrades your version of Office from 2007 to 2010. Services such as Email, Blackboard, My Documents or internet access will not be affected.

How different is Office 2010 from the older version?

There are some minor changes. Please check the Office 2007 vs Office 2010 page for details.

Will Office 2010 run on Windows XP?

Yes. Office 2010 will run on Windows XP with Service Pack 3 and newer versions of Windows.

Can I open previous versions of Office files in Office 2010?

Yes. Files created in older versions of Office can be opened in Office 2010

Can I open Office 2010 files using previous versions of Office?

Yes, Office 2010 files can be opened with Office 2007. If you have Office 2003, XP or 2000 then you will need to download the free Compatibility Pack. This pack is already installed on all SBS computers.

After the upgrade, the Office shortcuts I had on the desktop do not work. What happened?

There is a fix for this known issue. Please check the Office 2010 Upgrade Known Issues page for details.

I need help with the new Office 2010 software. Who should I call?

Yours truly, the Office of Technology Management. Contact the OTM Help Desk for support. We are here to assist you through this upgrade.