What if I experience technical difficulties? Who can I contact for support?

Please contact the Suffolk University Help Desk at (617) 557-2000, 8:30 AM - 8:00 PM ET, Mon - Fri.  If you need Collaborate assistance outside of these hours, you may try our 24 Hour Blackboard and Collaborate support line at 866-886-4861

Can I run Collaborate on my mobile device?

Collaborate is not supported on any kind of mobile devices.

What kind of files can I upload into the Collaborate whiteboard?

You can upload four different kind of files:

• Image Files: .bmp, .gif, .jpg, .jpeg and .png files.
• Whiteboard Files: .wbd files. (from other Collaborate sessions you have held)
• Protected Whiteboard Files: .wbp files.(from other Collaborate sessions you have held)
• PowerPoint and OpenOffice.org Files:

Can I show a multimedia from within a Collaborate session?

Yes you can. The video file types supported by Collaborate include:

• WMV (Windows Media Video)
• MPEG4 (a video and graphics standard)
  
• QuickTime (produced by Apple but runs on both Mac and PC machines)
  
• Flash files (multimedia file types often used for animation)
  

You can play MP3 audio files during a session as well.