What if I experience technical difficulties? Who can I contact for support?

Please contact the Suffolk University Help Desk at (617) 557-2000, 8:30 AM - 8:00 PM ET, Mon - Fri.  If you need Collaborate assistance outside of these hours, you may try our 24 Hour Blackboard and Collaborate support line at 866-886-4861

Can I run Collaborate on my mobile device?

Yes. You can download the Collaborate iPhone and iPad apps for free from the Apple app store. However, the apps are really meant for participant use, and we do not recommend moderating a session using a mobile device.

What kind of files can I upload into the Collaborate whiteboard?

You can upload four different kind of files:

Can I show multimedia from within a Collaborate session?

Yes you can. There is a Multimedia Library into which you can upload files like the following:

You can play MP3 audio files during a session as well.


Can I control what pages the students see when I'm conducting a web tour?

 Only partially.

With the Follow Me option selected, session attendees will be able to freely browse to other pages in the Web Tour, independent of the pages to which you browse. However, when you move to a new page, they will be redirected to your new page. If you don't want to push them to your new pages, unselect the Follow Me option.

Is it possible to see more than one video camera in a session at the same time?

Yes, it is. Collaborate Web Conferencing has the capacity to show the transmissions of up to six video cameras simultaneously. When there is more than one simultaneous camera enabled, the video stream of one person will appear in the primary video display. Everyone else's transmission will appear in thumbnails, up to a maximum of five thumbnails.

  1. Primary Video display
  2. Thumbnails of the other video cameras

What kind of polls can I create?

You can create four different kinds of poll questions:

You can change the type of poll at any time. The available response buttons will change accordingly.

What are the best practices for Application Sharing?

One you have started Application Sharing, follow the best practices below to reduce your bandwidth and improve the viewing experience for your viewers: