Answers to a wide variety of computing questions and how-to's are available in this knowledge base, through FAQs and tutorials. These are available under the respective services we offer.

Open a Ticket

Fill out the online form to request support


Monday thru Friday - 8:45 AM to 4:45 PM


Phone: 617-573-8524

Walk-In Location

The Office of Technology Management is open to walk-in visits during regular business hours.

We are located on the 5th Floor of the Sawyer building, adjacent to the Sawyer Computing Center.

Blackboard & Wimba Support

For all general questions, how to's, assistance and training please contact the Instructional Technologist .

For technical difficulties with Blackboard or Wimba please open a ticket, email or call us.

For assistance after hours, please call the 24/7 Blackboard and Wimba Support line at 1-866-886-4861

Want to know how long it takes us to fulfill your requests? View our Support Policy page to get an idea of the process