Answers to a wide variety of computing questions and how-to’s are available in this knowledge base, through FAQs and tutorials. These are available under the respective services we offer.

Want to know how long it takes to fulfill your requests? View our Support Policy to get an idea of the process

Open a Ticket

Fill out the online form to request support


Monday thru Friday - 8:45 AM to 4:45 PM


Phone: 617-573-8524

Walk-In Location

The Office of Technology Management is open to walk-in visits during regular business hours.

We are located on the 5th Floor of the Sawyer building, adjacent to the Sawyer Computing Center.

Blackboard & Wimba Support

For all general questions, how to's, assistance and training please contact us.

If you need Blackboard or Wimba assistance outside of normal business hours, you may try our 24 Hour Blackboard and Horizon Wimba support line at 866-886-4861