What if I experience technical difficulties? Who can I contact for support?
Please contact the Suffolk University Help Desk at (617) 557-2000, 8:30 AM - 8:00 PM ET, Mon - Fri. If you need Collaborate assistance outside of these hours, you may try our 24 Hour Blackboard and Collaborate support line at 866-886-4861
Can I run Collaborate on my mobile device?
Currently, Collaborate is not supported on any mobile platform.
What kind of files can I upload into the Collaborate whiteboard?
You can upload four different kind of files:
- Image Files: .bmp, .gif, .jpg, .jpeg and .png files.
- Whiteboard Files: .wbd files. (from other Collaborate sessions you have held)
- Protected Whiteboard Files: .wbp files.(from other Collaborate sessions you have held)
- PowerPoint and OpenOffice.org Files:
Can I show multimedia from within a Collaborate session?
Yes you can. The video file types supported by Collaborate include:
- WMV (Windows Media Video)
- MPEG4 (a video and graphics standard)
- QuickTime (produced by Apple but runs on both Mac and PC machines)
- Flash files (multimedia file types often used for animation)
You can play MP3 audio files during a session as well.
Can I control what pages the students see when I'm conducting a web tour?
Only partially.
With the Follow Me option selected, session attendees will be able to freely browse to other pages in the Web Tour, independent of the pages to which you browse. However, when you move to a new page, they will be redirected to your new page. If you don't want to push them to your new pages, unselect the Follow Me option.