How do I prepare my computer for a Collaborate Web Conferencing session?
Whenever a computer is going to be used for a Collaborate Web Conferencing session, there are two steps to follow.
Step 1.Checking System Requirements
Initially, you need to ensure you are running an operating system that is supported as well as a supported version of Java. Clicking on the following link will ensure you can proceed: Blackboard Collaborate webconferencing - First Time Users
In addition, please ensure the following:
- You are using the computer on which you will attend your session.
- Your computer is connected to the Internet and has a stable, reliable connection
- You have a microphone and speakers, preferably a headset to take full advantage of the collaborative capabilities during your session. Please check with the organization or instructor hosting the session if they will be using these features.
- You have the appropriate permissions to save files to your computer. If you are unsure, please contact your system administrator.
Step 2. Configuring your system
To test your connection, settings, and audio, please click on this link: Configuration Room
Note: When joining a Blackboard Collaborate session for the first time you may see a security dialog box asking to confirm the application's digital signature. Click "Run" to continue.
What if I experience technical difficulties? Who can I contact for support?
Please contact the Suffolk University Help Desk at (617) 557-2000, 8:30 AM - 8:00 PM ET, Mon - Fri. If you need Wimba assistance outside of these hours, you may try our 24 Hour Blackboard and Horizon Wimba support line at 866-886-4861