The Sawyer Business School provides faculty, students and staff, technology support through the Office of Technology Management and other university departments. We provide support in multiple ways, including online and in person.
Not sure who to contact with a technology question? Check out this guide to technology support at SBS. When in doubt, call the Help Desk and they will log your issue and route it to the appropriate office.
| Issue | Who to Contact | Contact Info |
|---|---|---|
Computers and equipment in classrooms and labs in Sawyer and in SBS faculty and administrative offices | OTM | Walk-in Center: Mon-Fri, 8:45am-4:45pm, Sawyer 5th Floor Online: Submit a support request onlineEmail: otm@suffolk.edu Call: 617-573-8524 |
Software updates and installations | OTM | |
Research software | OTM | |
Operating systems (Windows and Mac) and browsers (Internet Explorer, Firefox, Safari) | OTM | |
Client applications (Microsoft Office, Adobe Acrobat) | OTM | |
Instructional technologies (Blackboard, Collaborate, Panopto CourseCast, etc) | OTM | For Blackboard, Collaborate, and Wimba help after business hours, use: Call: 866-886-4861 |
Instructional design consultation and educational technology training | OTM | |
Suffolk email, Outlook or Umail | University Help Desk | Walk-In Center: Sawyer 208 Online: Help Desk Request Form Email: helpdesk@suffolk.edu Call: 617-557-2000 |
MySuffolk portal | University Help Desk | |
Wireless access | University Help Desk | |
DataTel | University Help Desk | |
Suffolk University web site | University Help Desk | |
Projectors | Sawyer Media Center | Walk-In Center: Sawyer 1142 Email: umssawyer@suffolk.edu Call: 617-573-8484 |
Professional recording of special events; audio/visual equipment | Sawyer Media Center |