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Problem: Recording with the Cyberlink Webcam Splitter (aka YouCam) in the Panopto recorder causes data loss.

The video preview works, but because it is a virtual device, the captured files are not usable. See below for an example.

cyberlink2

Who's affected: Any user recording with this device in the Panopto recorder.

Status: In Panopto's next recorder update, they will be blacklisting this device so that it will not be selectable from the recorder application. Any additional information regarding this issue can be found in this post on the Panopto Support site.

Recommendation: Until then, content creators are requested to not use this device, or uninstall the application entirely from all recording computers.

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