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Answers to a wide variety of computing questions and how-to's to’s are available in this knowledge base, through FAQs and tutorials. These are available under the respective services we offer.

Open a Ticket

Fill out our online form to request support

Info

Want to know how long it takes to fulfill your requests? View our Support Policy to get an idea of the process

 

Hours

Monday thru Friday - 8:45 30 AM to 48:45 00 PM

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Contact

otm@suffolk.edu

Phone

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: 617-573557-85242000
Email: servicedesk@suffolk.edu

Walk-In Location

The Office of Technology Management Service desk is open to walk-in visits during regular business hours.

We are located on the 5th Floor of the Sawyer building, adjacent to the Sawyer Computing Centerat 120 Tremont Street in the Suffolk University Law School building 6th floor in the computer lab and provides in-person support to students, faculty, and staff of the university.

Blackboard &

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Collaborate Support

For all general questions, how to's, assistance and training please contact the Instructional Technologist

For technical difficulties with Blackboard or Wimba please open a ticket, email or call the Office of Technology Management.

For assistance after hours, please call the 24/7 Blackboard and Wimba Support line at 1-us.

If you need Blackboard or Collaborate assistance outside of normal business hours, you may try our 24 Hour Blackboard and Collaborate support line at 866-886-4861