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- Windows XP , Vista and 7: Internet Explorer or Firefox
- Mac OS X 10.4 and later: Firefox or Safari
We strongly recommend that Macintosh users upgrade their system to 10.3 or later4 or later.
Can I access Blackboard from my tablet or smartphone?
We are investigating the use of the Blackboard Mobile App, but at this time mobile access is not available.
What is my Blackboard username and password?
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For questions or problems with your MySuffolk username and password, contact the University Help Service Desk.
When are Blackboard Courses Created?
Blackboard courses are automatically created through a feed from the registrar's Datatel system at least 8 weeks before the start of term.
For Online MBA courses, by By default, courses are "unavailable" to students and must be manually made available by the instructor.
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For all Campus Cruiser questions and issues, please call the University Help Service Desk .
Where can I get help with Blackboard issues?
The University Help Desk handles all Blackboard and HorizonWimba (audio/video tool) related issues.
Faculty who need help with Blackboard may contact the Instructional Technologist for assistance during normal business hours.
If a function or feature within Blackboard is not working, please Contact OTM directly.
Faculty FAQ
How do I get a course site in Blackboard for my course?
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Yes, if new instructors cannot log into Blackboard, contact OTM with your name, course, and Suffolk ID number (if known).
On occasion, access to Blackboard might be delayed for new employees due to the process of integrating accounts into various information systems.
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How do I set up guest access for my course?
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Blackboard at Suffolk is not setup to allow guest access. It is only set up to allow access to courses for Suffolk instructors and enrolled students. There may be times when instructors wish to allow non-enrolled students and others to access course materials, such as during course auditing. In such cases, please contact OTM with the guest's name, course and contact information. OTM will create a student account for them and add them to your course.
I seem to have two Blackboard sites for my course - can these be joined?
Faculty who are teaching both graduate and undergraduate students in one course often end up with two course web sites. This is because Blackboard course sites are created automatically from the course information in the Registrar's database. To merge multiple courses into one on Blackboard please contact OTM with the course numbers for the courses you would like to combine and, also, please indicate which course you would like to be the master course. The master course will be the course that you edit on Blackboard. It is best if the master course is the course that has the most students registered in it. The Office of Technology Management will make sure that all of the students have access to the Blackboard material. If a student registers late for one of the merged courses that is not the Master class, please contact OTM requesting for the student to have access to the Blackboard material. This process is manual and will usually be completed in three to five business days.
How do I make my course available to students?
By default, course are initially unavailable to students so that faculty can revise a course as necessary without students seeing all of the changes. Only once you have completed changes and are ready for students to get in to the course will you make the course available to students. This is something you must do each semester. For the easy steps showing how to do this go to Making My Course Available.
What's the difference between Course Copy and Export?
Copy - Use the Copy a Course to update course content for the upcoming semester course using information from a previous course. This feature will copy all of content from a previous course to a current course.
There is also a copy feature located on each individual document uploaded within a course that is best used to copy and move documents around within that same course.
Export/Import - Use "Export Course" to save all or parts of the course structure. Exporting does not include student activities or student roster. This feature only exports the information created in the course and gives the option to select individual content areas to be exported into an existing course. The exported course will be saved as a .zip file and may be imported into a different course. For more information, go to Export A Course and Importing Course Content.
Student FAQ
Why can't I access all the courses for which I am registered this term?
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When a single course is offered as a graduate level course and an undergraduate level course, it is said to be "cross“cross-listed"listed”. Professors will receive two rosters for cross listed courses: one list with the students who are registered for the graduate section, and one list with the students who are registered for the undergraduate section. In Blackboard, this single course will be split into a graduate student section and an undergraduate student section. Students will only be able to access the information that is loaded into the section they are registered for.
What do I do if I am in a cross-listed course and I
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can’t access any of the material loaded on Blackboard?
When the professor loads information onto Blackboard for a cross-listed course, the information is loaded only to the graduate section. This means that students who are registered for the undergraduate section of the course will not be able to see this information. Undergraduate students who do not yet have access to the graduate section will have to ask their professor to contact the Office of Technology Management. Professors should contact OTM with the student's student’s name and the section of the course on Blackboard that the student needs access to.