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1.14.14.1   Responses to receiving suspicious letters or packages

  • Stay calm
  • DO NOT HANDLE NOT TOUCH THE PACKAGE
  • Contact SUPD at (617) 573-8111 or (617)573-8333. They will contact Boston Police, Boston Fire Department, OEHS, and Facilities if necessary.
  • If the package is opened or leaking, seal the room (close windows and lock the doors) and remain in the room until otherwise directed; if you can do so, verbally notify other persons in your immediate area of the threat of a suspicious substance.
  • If you open a letter or package that may have contaminated you or there is some sort of foreign substance in the envelope or package, place the letter back into the envelope/package and close it back up. Call SUPD to report the letter and tell the dispatcher you have opened the envelope/package, there is a substance inside, and what you have done up to that point
  • If the package is unopened, seal, and leave the room and await direction from the proper authorities
  • In buildings with centrally controlled HVAC, Facilities will shut off the air supply and return fans to the affected area(s)

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