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The Crisis Communications outline is designed to provide information on how to respond to inquiries in situations and in connection with controversial issues. When there is an indication of a potential crisis or controversy involving Suffolk University, whether before or after exposure to the media, preparation for a timely, accurate response to the situation is primarily the responsibility of the Office of Public Affairs. The Vice President of Marketing and Communications will be responsible for interpreting information for dissemination to the University and the media. If the Office of Public Affairs cannot provide all of the needed information, it will contact the appropriate individual to gather the necessary information, or will coordinate with the appropriate person to speak with the media.

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The Incident Support Team will convene at the Emergency Operations Center.

The Vice President of Marketing and Communications will may consult with the President, the Senior Vice President for External Affairs, and University Counsel to determine whether an immediate response (internal and external) is necessary or advisable.

The Incident Support Team will determine how/when to contact appropriate internal and external constituencies. If the crisis is of major proportions the Vice President of Marketing and Communications will may consult with the President, the Senior Vice President for External Affairs, and University Counsel before taking further action.

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