The Office of Technology Management is committed to resolving user issues quickly and professionally when you contact us. We provide a range of support levels for technology systems (computer hardware, computer software, printers, communication devices, website, Blackboard, CourseCast, audio/video, etc.) which may fall under the following categories -
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In the event of a widespread virus infection of computers, a major system malfunction or a Priority 1 event, initial follow-up times may not be applicable until the problem at hand is resolved. In such cases OTM will make every effort to post messages via department voicemail, emails or on the OTM websiteunder Service Alerts.
Follow-up Times, not resolution (During support hours: Mon-Fri: 8:45am to 4:45pm)
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In the event of a widespread virus infection of computers, a major system malfunction or a Priority 1 event, follow-up times may not be applicable until the problem at hand is resolved. In such cases OTM will make every effort to post messages via department voicemail, emails or on the OTM websiteunder Service Alerts.
Problem Resolution Times
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