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Suffolk University provides faculty, students and staff, technology support through our Information Technology Services department.  We provide support in multiple ways, including online and in person.The Sawyer Business School provides faculty, students and staff, technology support through the Office of Technology Management and other university departments. We provide support in multiple ways, including online and in person.

Not sure who to contact with a technology question? Check out this guide to technology support at SU. When in doubt, call the Service Desk and they will log your issue and route it to the appropriate office.

IssueWho to ContactContact Info

Computers and equipment in classrooms and labs in Sawyer and in SBS faculty and administrative offices

University Service  Desk

Online: Service Desk Request Form

 

Email: servicedesk@suffolk.edu

Call: 617-557-2000

Software updates and installations

University Service  Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

Research software

University Service  Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

Operating systems (Windows and Mac) and browsers (Internet Explorer, Firefox, Safari)

University Service  Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

Client applications (Microsoft Office, Adobe Acrobat)

University Service  Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

Instructional technologies (Blackboard, Collaborate, Panopto CourseCast, etc)

University Service  Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

 

Call: 617-557-2000


For Blackboard and Collaboratehelp Collaborate help after business hours, use:

Call: 866-886-4861

Instructional design consultation and educational technology training

University Service  Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

Suffolk email, Outlook or Umail

University Service Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

MySuffolk portal

University Service  Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

Wireless access

University Service Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

DataTel

University Service Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

Suffolk University web site

University Service Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

Projectors

University Service Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

Professional recording of special events; audio/visual equipment

University Service Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000