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In the event of a widespread virus infection of computers, a major system malfunction or a Priority 1 event, initial follow-up times may not be applicable until the problem at hand is resolved. In such cases OTM will make every effort to post messages via department voicemail, emails or on the OTM websiteunder Service Alerts.
Follow-up Times, not resolution (During support hours: Mon-Fri: 8:45am to 4:45pm)
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In the event of a widespread virus infection of computers, a major system malfunction or a Priority 1 event, follow-up times may not be applicable until the problem at hand is resolved. In such cases OTM will make every effort to post messages via department voicemail, emails or on the OTM websiteunder Service Alerts.
Problem Resolution Times
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