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Suffolk University provides faculty, students and staff, technology support through our Information Technology Services department.  We provide support in multiple ways, including online and in person.The Sawyer Business School provides faculty, students and staff, technology support through the Office of Technology Management and other university departments. We provide support in multiple ways, including online and in person.

Not sure who to contact with a technology question? Check out this guide to technology support at SBSSU. When in doubt, call the Service Desk and they will log your issue and route it to the appropriate office.

IssueWho to ContactContact Info

Computers and equipment in classrooms and labs in Sawyer and in SBS faculty and administrative offices

OTM

University Service  Desk

Online: Service Desk Request FormWalk-in Center: Mon-Fri, 8:45am-4:45pm, Sawyer 5th Floor

 

Email: otm@suffolkservicedesk@suffolk.edu

Call: 617-573557-85242000

Software updates and installations

OTM

University Service  Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

 

Research software

OTM

University Service  Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

 

Operating systems (Windows and Mac) and browsers (Internet Explorer, Firefox, Safari)

OTM

University Service  Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

 

Client applications (Microsoft Office, Adobe Acrobat)

OTM

University Service  Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

 

Instructional technologies (Blackboard, Collaborate, Panopto CourseCast, etc)

OTMUniversity Service  Desk

For Blackboard , Collaborate, and Wimba help Collaboratehelp after business hours, use:

Call: 866-886-4861

Instructional design consultation and educational technology training

OTM

University Service  Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

 

Suffolk email, Outlook or Umail

University Service Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

MySuffolk portal

University Service  Desk

Online: Service Desk  Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

Wireless access

University Service Desk

Online: Service Desk  Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

DataTel

University Service Desk

Online: Service Desk  Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

Suffolk University web site

University Service Desk

Online: Service Desk  Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000

Projectors

Sawyer Media Center

University Service Desk

Online: Service Desk Request FormWalk-In Center: Sawyer 1142

Email: umssawyer@suffolk servicedesk@suffolk.edu

Call: 617-573557-84842000

Professional recording of special events; audio/visual equipment

Sawyer Media Center

University Service Desk

Online: Service Desk Request Form

Email: servicedesk@suffolk.edu

Call: 617-557-2000